CANCELLATION & REFUND POLICY

Cancellation & Refund Policy

At Lowcountry Bites, we take great care in preparing your grazing experience. Because our offerings require fresh, high-quality ingredients and detailed planning, we have the following policies in place:

Cancellations & Refunds

More than 14 days before your event: You may cancel for a refund of any payments made, minus a non-refundable 50% deposit.

8-14 Days Before Your Event: No refunds. However, 50% of your fully paid order can be credited toward a future booking (valid for 90 days). Rescheduled orders will be subject to current pricing at the time of rebooking.

7 days or less before your event: Cancellations within this period are non-refundable.

 

Rescheduling

If you need to change your event date, we will do our best to accommodate one reschedule request, provided you notify us at least 10 days in advance.

Rescheduling is subject to availability.

A new event date must be within 90 days of the original booking. Any rescheduled order is subject to current pricing at the time of rebooking.

 

No-Shows & Late Pickups

If you fail to pick up an order or are unavailable for a scheduled delivery without prior notice, no refund will be issued. 

Late pickups may result in additional fees or product spoilage, for which Lowcountry Bites is not responsible.

 

Damages & Rentals

Any rented props, display items, or serving pieces must be returned in their original condition. A refundable deposit may be required for certain items.

Missing or damaged items will result in a replacement fee deducted from the deposit or charged separately.