CANCELLATION & REFUND POLICY

Cancellation & Rescheduling Refund Policy

At Lowcountry Bites, we take great care in preparing your grazing experience. Because our offerings require fresh, high-quality ingredients and detailed planning, we have the following policies in place:

Cancellations

More than 10 days before your event: You can cancel for a full refund, minus the non-refundable 50% deposit. This deposit can be applied toward a future booking within 90 days.

7-10 Days Before Your Event: Payments are non-refundable, but 50% can be applied as credit toward a future booking within 60 days.

7 days or less before your event: All payments are non-refundable.

Rescheduling

We understand that plans can change! You may request one complimentary reschedule, subject to availability. Any rescheduled order will reflect current pricing.

More than 14 days before your event: The new date must be within 120 days of your original booking.

7–14 days before your event: Rescheduling is treated like a partial cancellation, with 50% of your payment applied toward a new date within 60 days.

7 days or less before your event: Rescheduling is not available.

No-Shows & Late Pickups

If you fail to pick up an order or are unavailable for a scheduled delivery without prior notice, no refund will be issued. 

Late pickups may result in additional fees or product spoilage, for which Lowcountry Bites is not responsible.

Damages & Rentals

Any rented props, display items, or serving pieces must be returned in their original condition. A refundable deposit may be required for certain items.

Missing or damaged items will result in a replacement fee deducted from the deposit or charged separately.